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About Us Stringbusters are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at buster@stringbusters.com.

Making A Purchase Making a purchase could not be easier. Just browse our On-Line Shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. We reserve the right to decline or rescind any order and refund your payment.

Shipping And Handling A flat rate postage and handling charge of £1.80 will be charged on each order for UK delivery. International delivery will be charged at £4.00 for each order.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 business day by First Class post. Large, heavy or packages in excess of £60 are normally sent by carrier instead of First Class post. Your email address and phone number may be passed to the carrier so that they can contact you regarding delivery. International orders take longer depending on the destination.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices include VAT at the standard rate of 20%

Credit Card Security All credit card purchases are processed through WorldPay to ensure a completely secure solution against credit card fraud. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us on buster@stringbusters.com, alternatively, you can call on 01271 344581 (International +44 1271 344581) or write to us at Church House, Church Lane, Barnstaple, EX31 1DE.

Privacy Policy Stringbusters do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Refunds Policy Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days of receipt of the goods without giving a reason; this is your cooling off period. To cancel your order you must notify us either by letter or email and send the goods back to us at your own cost and risk. A refund will be given within 30 days of cancellation provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used the goods or in respect of sealed goods that have been opened and cannot be resold unsealed. None of these conditions affect your statutory rights. If the goods supplied are faulty they may be returned for an immediate replacement or a full refund, whether they have been used or not. "Faults" are defined as manufacturing defects, not those that may be caused by incorrect usage, abuse or fair wear and tear.

You can also order by telephone - 01271 344581

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